Reply

Sure Signal keeps dropping connection

Starter Poster
Posts: 2
Registered: ‎07-07-2018
Accepted Solution

Sure Signal keeps dropping connection

by PrenticeO'Brien Starter Poster
Message 1 of 3 (605 Views)

Vodafone Broadband Router ADSL avg spdtest of 15mps, 2 x Cellphones.

 

I have no landline so cannot make a call to customer service, because the suresignal is faulting.

 

We have had our Suresignal V3 for probably a year now and it has worked as it is meant to.

Until this week (nothing has changed in setup or usage).  It just started dropping quality and connection mid conversation.

I have done every rest reccomendation I can find.  

 

Right at this moment my phone says it is connected to sure with full signal, but when i make a call it trys and then re starts itself.

 

At present lights are from top down

 

top steady red

1  White steady

2 White steady

3 Off

 

As soon as I make a call it 3 lights up.  

 

But then it all changes....

 

Top flashing Red

1 off

2 steady yellow

3 steady yellow

 

IMG_2114.JPG

 

Then some time later

 

Top Flashing Red

1 Flashing White

2 off

3 off

 

A long time later (hours) it starts agian showing a full and proper connection, and away we go again!

 

HELP. 

 

Starter Poster
Posts: 5
Registered: ‎28-06-2017

Re: Sure Signal keeps dropping connection

by RhysDavies Starter Poster
Message 2 of 3 (205 Views)

No answers but have the same problem. Also started about the same time as yours! Have you had any success in fixing the issue?

Starter Poster
Posts: 2
Registered: ‎07-07-2018

Re: Sure Signal keeps dropping connection

by PrenticeO'Brien Starter Poster
Message 3 of 3 (201 Views)

Dissapointed about the lack help. am sure I cant be the only one.

 

But I did figure out the fault!

 

I had just signed up to Cloud storage and was uploading all my photos. It took many days. 

As the upload speed is slow on our connection 1mbs at max it blocked/hogged upload signal from the suresignal.

 

So thats why I could hear them (download) but they couldnt hear me (up load).

 

Just happened 2 days ago.  I took a photo on my phone and it automatically started uploading it, at the same time a call came in.  disaster!

 

So now if I have multiple uploads, I wait or pause it until bedtime when I dont expect to get calls.

 

Stats
  • 2 Replies
  • 32w ago
  • 606 Views
  • 0 Kudos
  • 2 Contributors