Reply

Samsung tablet wont connect to new ultra hub

Highlighted
ali
Starter Poster
Posts: 2
Registered: ‎03-03-2018
Accepted Solution

Samsung tablet wont connect to new ultra hub

[ Edited ]
by ali Starter Poster
Message 1 of 3 (942 Views)

My Samsung 3 lite tablet is giving out of range message when I try and connect thru our new ultra hub network. Other devices seem ok (iPad and lap top).

Any ideas??

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Samsung tablet wont connect to new ultra hub

by MikeHales Retired Staff
Message 2 of 3 (893 Views)

@ali

 

I think the Lite uses 2.4GHz for Wi-Fi, so would check 2.4GHz channel is turned on on Ultra Hub. If it is on, perhaps change the name and try to connect tablet to renamed channel.

iPad etc would use the 5GHz channel.

Cheers 

Product Owner AI & Automated Support
Vodafone New Zealand
ali
Starter Poster
Posts: 2
Registered: ‎03-03-2018

Re: Samsung tablet wont connect to new ultra hub

by ali Starter Poster
Message 3 of 3 (868 Views)

Thanks. Yes that did solve it, such a pity that we were first told that we couldn’t configure both.

Posted from Apple iPad
Stats
  • 2 Replies
  • 1y ago
  • 943 Views
  • 0 Kudos
  • 2 Contributors