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Re: Read Me: Wi-Fi Basic Troubleshooting Guide

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Registered: ‎20-02-2018

Re: Read Me: Wi-Fi Basic Troubleshooting Guide

by RachelRhodes Starter Poster
Message 1 of 3 (906 Views)

I have been having issues with my wifi at home for about 2-3 months now and there doesn't seem to be any solution through the contact centre.  I can use wifi in my office which is where my modem is located, but I can't use it anywhere else in the house.  This just happened in November last year, previous to this I have never had a problem with the wifi range.  I've had a new modem sent out, I've tried changing channels and still nothing.  Any help would be appreciated.

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Registered: ‎01-02-2013

Re: Read Me: Wi-Fi Basic Troubleshooting Guide

by Retired Staff MikeHales Retired Staff
Message 2 of 3 (902 Views)

@RachelRhodes

 

Thaks for your post. Has anything changed in the house and just checking is the new modem the grey one (Ultra Hub)?

 

Cheers

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Vodafone New Zealand
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Posts: 2
Registered: ‎20-02-2018

Re: Read Me: Wi-Fi Basic Troubleshooting Guide

by RachelRhodes Starter Poster
Message 3 of 3 (900 Views)

Hi Mike. Yes we have the new ultra hub modem. No changes in the house.

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