No internet

Starter Poster
Posts: 4
Registered: ‎08-09-2017

No internet

by kirstyh Starter Poster
Message 1 of 2 (1,177 Views)
I am currently using fibre X and while my WiFi is connected I have no internet access on any of my devices. I’ve tried all the available trouble shooting steps from the website ie resetting my modem etc and forgetting/re-connecting my devices to my network. According to the website there are no outages at the moment. the “internet” light on my modem keeps flashing despite me resetting/ turning off and on.
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Community Manager
Community Manager
Posts: 1,565
Registered: ‎01-03-2012

Re: No internet

by Community Manager Community Manager
Message 2 of 2 (1,167 Views)

Hi @kirstyh - it sounds like you've tried everything you can to get this resolved on your end - it might be time to give our tech suppport people a ring so they can investigate and log a fault if neccesary. They'll help you get it sorted. Smiley Happy

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