16-06-2018 11:48 AM
Thanks for your post. Quick check that the phone is plugged into the modem and you have a green light for phone on the front of the modem?
16-06-2018 01:34 PM
Phone is plugged in but no green light on modem. Apparently vodafone failed to switch the phone over to the new broadband connection. Andrew from tech support says problem can’t be fixed until Vodafone support people come back to work on Monday. Any way I can have my landline back before then?
16-06-2018 03:24 PM
21-06-2018 08:40 AM
I now have had no landline for a week since installation of UFB last Thursday (see my earlier messages.) why can’t this be fixed? I have 2 kids in the house, and messages from school, medical appointments as well as calls from our family overseas come through primarily on the landline. Please rectify this as a matter of priority. Thanks
21-06-2018 09:21 AM
Have you spoken with the Care team? Let me know and I can follow up.
21-06-2018 10:48 AM
Yes, I’ve been communicating with Andrew since last Friday but he doesn’t yet seem able to resolve the problem.
22-06-2018 10:48 AM
In case my other post doesn’t get through, I would appreciate some response from Vodafone on why I still have no landline over a week after the UFB installation. When can I expect to be reconnected?
26-06-2018 04:04 PM
Thanks to Josh for doing a temporary fix on Friday to get my landline functioning again.
Has the permanent fix now been done - or when will this happen?
And am I getting the full capacity of UFB while this installation is finalized?
09-07-2018 12:24 PM
Would you please let me know whether the provisioning team has completed the switchover of my landline to the new UFB connection, and whether the UFB connection is now operating at full capacity.
A M MacFarlan
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