Modems & Wi-Fi

[arcticrose]

I've just switched to fibre and the ultra hub modem...my internet is working fine but have discovered the landline isn't. There's an engaged dial tone and when I try calling from my cell it doesn't ring

[arcticrose]

The light is green on the hub....tried calling the 0800 but I'm not waiting 50mns for someone to answer!

[Lon]

Hi @arcticrose, which port is your phone plugged into on your modem?

[JohnSmith]

All lights on phone are there but nothing else. I am changing over to fibre - anything to do with?

[Lon]

Yes, it possibly could be - unfortunately, you will have to chat to the tech support team so they can check on the activation of your phone line. They should be able to get you up and running pretty quickly!