Landline not working via modem

Starter Poster
Posts: 3
Registered: ‎27-08-2019

Re: Landline not working via modem

by Gail1 Starter Poster
Message 11 of 12 (199 Views)

Our phone works now too - vodafone have finally set up our account properly and just like that it started working - funny that didn't have to go buy a phone after all.  

On the customer service note - after too many hours to count on the phone i have finally got somewhere - but only by telling my customer servie rep I too was recording my call and wanted there full name - for training and quality purposes of course!

Starter Poster
Posts: 8
Registered: ‎11-08-2014

Re: Landline not working via modem

by sevenup Starter Poster
Message 12 of 12 (136 Views)

Well, that is amazing!  Persistance pays off.  But realistically, they should have been able to pinpoint the issue & fix it in the first place.  I think that their technical staff need more training.  It took you heaps of phone calls & it took me three phone calls .... & thats just two people of the many calls they must field each day.  Disappointing.

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