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Landline has no dial tone

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Starter Poster
Posts: 5
Registered: ‎23-03-2020
Accepted Solution

Landline has no dial tone

by 20167069 Starter Poster
Message 1 of 3 (212 Views)

Hi, on my ultra hub modem the power, internet and wifi lights are a solid green. However the "phone" light is not lit up and I get an engaged dial tone when I go to use my landline. I have a "dsl/phone" cord running from the landline "primary line" to the modem "phone 1" connection. My question is do I need to run another cord to the ONT box from somewhere? Or do I need to ring vodafone to have someone check the phone line connectivity? Thanks

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Senior Contributor
Posts: 311
Registered: ‎15-09-2016

Re: Landline has no dial tone

by Senior Contributor MrMorm Senior Contributor
Message 2 of 3 (207 Views)

If the phone light is off on the modem then the phone line is not provisioned.

Have you factory reset the modem to reprovision the phone? (press and hold the little pin hole button on the back until all the lights turn off then wait 10mins)

The phone will need to be plugged into the Phone1 port on the modem.

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Starter Poster
Posts: 5
Registered: ‎23-03-2020

Re: Landline has no dial tone

by 20167069 Starter Poster
Message 3 of 3 (204 Views)

Thank you problem solved

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