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I can't connect my Amazon Alexa Echo to my Home WiFi

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Posts: 7
Registered: ‎31-10-2011
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I can't connect my Amazon Alexa Echo to my Home WiFi

by MissCaro Starter Poster
Message 1 of 3 (1,178 Views)

Hi, just bought an Amazon Alexa Echo and I can't get it to conncet to my home wifi (Vodafone).  I have followed all the instructions, but when I put in my home wifi password it starts the setting up progress and then I get an error message that it didn't connect to the wifi.  Any ideas???  I am using an iPhone 6S

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Posts: 3,178
Registered: ‎02-02-2013

Re: I can't connect my Amazon Alexa Echo to my Home WiFi

by MikeHales Retired Staff
Message 2 of 3 (1,143 Views)

@MissCaro

Thanks for your post.

Have you set up any special devices list for your modem or is it just a standard setup i.e. out of the box?

Checked on the specs for the Alexa and it's fully compatible.

When you say iPhone 6S, is that where you're using the Alexa app?

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 7
Registered: ‎31-10-2011

Re: I can't connect my Amazon Alexa Echo to my Home WiFi

by MissCaro Starter Poster
Message 3 of 3 (1,139 Views)

My brother restarted the modem and that fixed the issue I was having

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