why is it so hard to swap my plan!

New Poster
Posts: 1
Registered: ‎17-05-2019

why is it so hard to swap my plan!

by jasonvanhuenen New Poster
Message 1 of 2 (371 Views)

my phone plan order is 'processing' i get a text saying its complete then i get a text saying its not! and I need to call them!

shouldnt you be calling me! 

So anyway for the last 2 days ive tried calling and the call centre cannot take calls, today i can get through but the wait time is already well over 45mins!!!!! spark or 2 degrees here i come. 


Frequent Poster
Posts: 37
Registered: ‎18-07-2014

Re: why is it so hard to swap my plan!

by Frequent Poster Rangus Frequent Poster
Message 2 of 2 (334 Views)

Hi there

i would ring the retention team and explain your case with them. Just ask at customer service you want to put through to them and they will deal with your issue. 

Mother wise ring direct on this number +64 9 962 9036. 

Tell them directly. If no joy with them I would join up with 2 degrees. That’s would be the best way to go. 

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