Reply

vodafone lied

Highlighted
Starter Poster
Posts: 2
Registered: ‎21-04-2020

vodafone lied

by ThkBryant Starter Poster
Message 1 of 4 (223 Views)

when i first lost my job at the start of the coronovirus i rang vodafone and told them about it they said to me that because of the virus outbrake we have nothing to worry about they will not be disconecting anyone and when all this is over they will sort out a payment plan for us to catch up... 

Well today we were disconected they said to me pay now or no service.

So much for looking after people at this time.

 

Taz

Kaitaia

Highlighted
Starter Poster
Posts: 4
Registered: ‎24-04-2020

Re: vodafone lied

by mehluli Starter Poster
Message 2 of 4 (172 Views)

Hi Taz,

 

Sorry to hear about your experience, we do have a process to help customers who are financially impacted by Covid19. Can you please complete the form below and provide confirmation of NZ Government COVID-19 approved grant in the form of email, letter or text message. Once submitted, our Collections team will be to work out a payment plan and get your services reactivated.

 

Kind Regards,

Mehluli N

Highlighted
Starter Poster
Posts: 4
Registered: ‎24-04-2020

Re: vodafone lied

by mehluli Starter Poster
Message 3 of 4 (171 Views)

@mehluli wrote:

Hi Taz,

 

Sorry to hear about your experience, we do have a process to help customers who are financially impacted by Covid19. Can you please complete the form below and provide confirmation of NZ Government COVID-19 approved grant in the form of email, letter or text message. Once submitted, our Collections team will be to work out a payment plan and get your services reactivated.

 

Kind Regards,

Mehluli N



Sorry here is the link to the form

 

https://www.vodafone.co.nz/covid-19hardship/

Highlighted
Starter Poster
Posts: 2
Registered: ‎21-04-2020

Re: vodafone lied

by ThkBryant Starter Poster
Message 4 of 4 (141 Views)

What grant been living off our savings. 

Vodafone did what u said u woundn;t do...

Vodafone LIED and treated us like crap

 

Stats
  • 3 Replies
  • 11w ago
  • 224 Views
  • 0 Kudos
  • 2 Contributors