31-01-2018 03:16 PM last edited 31-01-2018 05:13 PM by MikeHales
I don't want and didn't ask for my plan to be changed please leave me on the plan I am on.
I rang and registered my comments but I'm not sure I was understood.
31-01-2018 04:47 PM - edited 31-01-2018 04:49 PM
My wife is already looking at cancelling with Vodafone and switching to Skinny if this is forced on to us. It's a rip-off as far as we can tell. We used to pay $19 for 30 days; now we are being forced to switch to $18 which sounds cheaper BUT is is only for 28 days. Do the Maths. It's a rip-off. It's not a huge difference, but it's trying to sneak this past us as if we wouldn't notice it is a price increase that is so annoying.
Just as bad, in forcing us to switch, we will be losing all our carryover minutes etc. from the sounds of it. Unfair.
Thanks Vodafone but you are going to be losing a lot of customers as we aren't all as stupid as you seem to think we are.
If anybody does find that it is possible to stay on the existing plan, please post how to do it as as far can as I can tell, we aren't being given the option.
No wonder Vodafone came out this morning in today's rankings of carriers in New Zealand at bottom of the pack for how they treat their customers and respond to customers complaints.
31-01-2018 05:07 PM
Thanks for your feedback.
On the plus side: You'll get 2x the data allowance and calling minutes; the cost over 12 months will only go up $3. You won't lose your carry over as we will add a bundle to your new plan rounded up from your carry over
E.g. 1.2GB and 33 mins Carry Over = 1.5GB and 50 mins Bundle.
As above, happy to answer questions.
31-01-2018 08:28 PM
It would have been nice if you'd made it clear you would be carrying over our accumulated minutes when you switch our plans. Would have saved a lot of grief. How about putting that info somewhere on the website!
01-02-2018 04:22 PM
I've got 984 minutes to carry over at present, plus over 3.5GB of data. Are you suggesting that a bundle of data and minutes will be given to me in March to compensate for these ? According to your website the maximum carryover allowances of 500 minutes and 3.5GB data will apply at the April rollover, resulting in any accumulated carryover which exceeds your new limits being lost.
Have I understood this correctly ?
If my understanding is correct, I do not wish to be transferred to this new plan. I have not asked for the change and do not want to be forced onto it. I have been a loyal customer since well before Vodafone took over Bell South (more than 20 years ago) and actually prefer to remain on my present "Carryover 19" plan. I only hope that I don't need to consider transferring to another service provider.
Please clarify the situation for me and many others who may be in a similar position.
01-02-2018 06:27 PM
To clarify, your bundle will round up to match your existing carry over when moving to the My Flex. FYI - once you've used your carry over and dropped below the plan limits, those will apply.
Hope that helps.
02-02-2018 12:52 PM
Thanks for the clarification Mike. I hope it all works as you say, or I will become a very unhappy customer.
I think it would have been much better if Vodafone had sent individual letters or emails to each affected customer, giving clear details about what would be involved. Sending a brief text message is incredibly poor PR, but then Vodafone is not renowned for doing well in this area.
31-01-2018 05:02 PM
You will have most of the same benefits and quite possibly better allowances + the ability to change your plan month to month to suit any changes in use. Happy to answer any questions.
31-01-2018 08:36 PM
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