Reply

prepay sim

AM
Starter Poster
Posts: 2
Registered: ‎14-06-2018

prepay sim

by AM Starter Poster
Message 1 of 4 (727 Views)
Hi staff,
I bought a prepay sim last month.
after I bought it and start to use, I noticed the plan was wrong from I have ordered. In addition, I have never used TXT to other mobile, but it was charged. Can I get refund?
Second question, what shall I do if I don't want to renew the plan for a while? maybe 2or 3weeks.
Posted from Apple iPhone
Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: prepay sim

by Retired Staff MikeHales Retired Staff
Message 2 of 4 (708 Views)

@AM

 

Thanks for your post.

The TXT charge was your iPhone registering - TXTing to the UK, so sorry but can't refund that.

What plan are you on - did you want to be on?

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
AM
Starter Poster
Posts: 2
Registered: ‎14-06-2018

Re: prepay sim

by AM Starter Poster
Message 3 of 4 (684 Views)

I bought my Flex Prepay,

I wanted 2GB, 50min, 50txt, I told them so,

they give 1.5GB, 150min, 500txt.

Sadly I’m almost run out of GB!!

Posted from Apple iPad
Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: prepay sim

by Retired Staff MikeHales Retired Staff
Message 4 of 4 (664 Views)

@AM

 

If you log into My Vodafone you can change your plan to what you want, if you're not keeping carry over then you change straight away. If you are keeping your carry over then, wait until it renews.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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