I've ordered a new phone with a small open term plan on sunday and money hasn't been taken out of my account yet, is there an estimate on how long the my order will take to get processed?
Hi @patrique , online orders are still being processed although due to the level 4 lockdown they may take a little longer
When you placed the order you should have received an email confimration and summary with an order number beginning with OS
Once the order is processed and ready for delivery you will get another email which will include a track and trace number
For urgent queries, the best way to get in touch with our online shop team right now is via email email@example.com
For more see https://www.vodafone.co.nz/help/online-shop/
Hope this helps!