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online order

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New Poster
Posts: 1
Registered: ‎02-04-2020

online order

by patrique New Poster
Message 1 of 2 (118 Views)

I've ordered a new phone with a small open term plan on sunday and money hasn't been taken out of my account yet, is there an estimate on how long the my order will take to get processed?

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Staff
Posts: 20
Registered: ‎27-03-2020

Re: online order

by Staff nagler3 Staff
Message 2 of 2 (110 Views)

Hi @patrique , online orders are still being processed although due to the level 4 lockdown they may take a little longer

 

When you placed the order you should have received an email confimration and summary with an order number beginning with OS

 

Once the order is processed and ready for delivery you will get another email which will include a track and trace number

 

For urgent queries, the best way to get in touch with our online shop team right now is via email onlineshop@vodafone.com

 

For more see https://www.vodafone.co.nz/help/online-shop/

 

Hope this helps!

 

 

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