01-10-2019 08:15 PM
When coming back into the signal area covered by our Sure Signal V3 (e.g. when returning home), our two iPhone 8s prefer to hang onto weak (one signal bar) cellular coverage and not switch to the stronger (full signal) Sure Signal. We have to walk underneath the Sure Signal device to enter our house yet both iPhones remain on Vodafone public network and rarely switch to the Sure Signal (SS).
Our Vodafone signal is weak (hence the Sure Signal) in our downstairs area and upstairs is usually one or two bars but increases to three or four bars when on a call. Downstairs callers complain about poor quality calls with frequent dropouts and stuttering audio. The SS is centrally located and no more than 12 metres from users
We have 100Mb download fibre with 50Mb upload - very reliable and steady. We live in Botany Downs. Vodafone is our carrier, VNGS provides our broadband service. The SS was purchased from Vodafone.
We have tried both automatic network selection and manual selection of our mobile network. The Sure Signal doesn't appear as an option to be selected manually. Turning off the phones and back on when in the SS coverage area results in the SS being selected and the phones stay on that network until we leave home.
We often see the in-service light on the SS activated even though neither of our two occupants is making or receiving calls. I suspect our neighbours are benefitting from our Sure Signal.
How do we set up the Sure Signal or iPhones so the Sure Signal is the preferred network when it has the best coverage? Does Vodafone have a better product - now or proposed?
01-10-2019 08:21 PM
01-10-2019 08:24 PM
Thanks John - that could be a great long term answer, but I would prefer it was offered before support for my existing product was withdrawn
01-10-2019 08:27 PM
01-10-2019 08:33 PM
Good thinking - I'll ring tomorrow and ask the question
Thank you, John - that's very helpful
01-10-2019 08:40 PM
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