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auto top up makes no sense

New Poster
Posts: 1
Registered: ‎01-03-2018

auto top up makes no sense

[ Edited ]
by kozzie99 New Poster
Message 1 of 4 (681 Views)

So I see that the only  option for auto top up is to top up when balance drops below $5. What is the point of this? If my plan renews before my balance is topped up do I loose my carry over data and minutes? 

 

 Topping up after my prepay plan has renewed is pointless. It woudl better if you could set  the minumn level to top up against e.,g top up if balance falls below $20 if you are on a $19 prepay then this would ensure you always have money in your  account to cover the plan.

 

 

 

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: auto top up makes no sense

by Retired Staff MikeHales Retired Staff
Message 2 of 4 (618 Views)

@kozzie99

Thanks for your post and feedback. I will pass that onto the team

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎29-03-2016

Re: auto top up makes no sense

by CaptnBob Starter Poster
Message 3 of 4 (100 Views)

Hey folks

 

It's been a year, and nothing has changed on this option.

 

In the meantime, a reasonable alternative was added, then recently removed:

"Auto top up on a chosen date".

 

The current option to auto top up only when the balance goes below $5 is a terrible option. If the balance is $6, the auto-top up won't happen, and when the plan renews, there won't be enough funds left, so that will fail, AND the carry over balance will be lost!

Is that the intention Vodafone?

 

Please restore something similar to the auto top up on a date, or allow the user to chose the balance at which to auto-top up. It would make far more sense for a MyFlex plan user account to auto top up when the balance is too little to renew, or at a higher balance

 

cheers

B

Starter Poster
Posts: 5
Registered: ‎29-03-2016

Re: auto top up makes no sense

by CaptnBob Starter Poster
Message 4 of 4 (99 Views)

Hey folks

 

It's been a year, and nothing has changed on this option.

 

In the meantime, a reasonable alternative was added, then recently removed:

"Auto top up on a chosen date".

Please see my post about this here: https://community.vodafone.co.nz/t5/My-Vodafone/Auto-topup-on-chosen-date-removed/m-p/225600#M5862

 

 

The current option to auto top up only when the balance goes below $5 is a terrible option. If the balance is $6, the auto-top up won't happen, and when the plan renews, there won't be enough funds left, so that will fail, AND the carry over balance will be lost!

Is that the intention Vodafone?

 

Please restore something similar to the auto top up on a date, or allow the user to chose the balance at which to auto-top up. It would make far more sense for a MyFlex plan user account to auto top up when the balance is too little to renew, or at a higher balance

 

 

cheers

B

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