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Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

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Posts: 7
Registered: ‎15-11-2019
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Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Bluesky Starter Poster
Message 1 of 10 (202 Views)

 

Mobile Package package: $99.00 inc.GST +add 2 mobile no. and 1 mobile number Free 

 

The written agreement was signed in St Luke Aucland on 14 Sep 19 which clearly wrote down total $139.93 inc.GST, however I am suprised that Vodafone Mobile to charge me $171.1 which add 15% more GST and other data charge. It is unfair for the client, please 

tell me how to solve this issue! 

Expert Contributor
Posts: 806
Registered: ‎21-05-2015

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Expert Contributor Expert Contributor
Message 2 of 10 (199 Views)

Hi @Bluesky 

 

Is this your first bill for the account?

if so then Vodafone will charge a pro-rated amount so it's from when you joined till your bill date then the next month in advance. the first bill is always a bit messy.

Starter Poster
Posts: 7
Registered: ‎15-11-2019

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Bluesky Starter Poster
Message 3 of 10 (197 Views)

It is second bill, the first bill $229.10 was paid on ground that I have called more than 4 times, the issue is not solved up to my satisfaction. However the second bill charged to breach the agreement, it is the reason I need your help.

Starter Poster
Posts: 7
Registered: ‎15-11-2019

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Bluesky Starter Poster
Message 4 of 10 (196 Views)

Yes, It is my account.

Starter Poster
Posts: 7
Registered: ‎15-11-2019

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Bluesky Starter Poster
Message 5 of 10 (165 Views)

Why Vodafone did not response my issue for more than3 days?

Expert Contributor
Posts: 806
Registered: ‎21-05-2015

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Expert Contributor Expert Contributor
Message 6 of 10 (162 Views)

You might need to contact Vodafone on 777

for a faster response as stuff only volunteer on here.

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by johnr Retired Staff
Message 7 of 10 (155 Views)

@Bluesky  Call 777 and speak to a rep on the phone and get an official ticket logged, Speak to X Squad they are quite good to deal with

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 7
Registered: ‎15-11-2019

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Bluesky Starter Poster
Message 8 of 10 (142 Views)

I called 777 one mins ago, the caller said he did not know " what kinds of "official ticket  to be lodged and X Suaqure"! He only asked me to how I paid my bill? Silly silly! Then He asked me to. drive to the Vodafone Shop to solve the issue! How Vodafone 777 waste the client time to solve the issue other than phone? Can 777 speak good English ?why they have some strong ascent?

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by johnr Retired Staff
Message 9 of 10 (135 Views)
X Squad should pick this up if not then email Jason Paris the CEO of VodafoneNZ and he is very good at getting things sorted
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Starter Poster
Posts: 7
Registered: ‎15-11-2019

Re: Written Agreement package $139.97 inc. GST but bill exc.GST$171.1

by Bluesky Starter Poster
Message 10 of 10 (111 Views)

I had to drive up Vodafone shop in St Lukes to clear the issue. Two lessons I have learned: (i)The Vodafone call center can not speak proper New Zealand English, they are strong ascent from other countries, they can not fix the issue and waiste the clients' time, the Vodafone shop employees are better than call centers! and (ii) some fee from  Vadafone bill are not reasonable, such as the late payment to charge me $16 +exc.GST on the ground that I have called more than 4 times to clarify the first-bill $230  when I changed the plan last 2 months to cause the first-bill late payment; again the Call centre is useless ! the lady from shop  are smarter than them  and clear the issue. Thanks the lady from St Luke Vodafone shop!

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