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When and how will my new phone plan begin?

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Posts: 2
Registered: ‎02-04-2020

When and how will my new phone plan begin?

by SophieBaylis16 Starter Poster
Message 1 of 4 (454 Views)

A few days ago I had a phone call with someone from the Unity4 Vodafone sales team. I decided to take her up on her offer and upgrade my mobile plan from a $23 monthly flexi prepay plan, to a $25 monthly prepay plan. This new plan would include unlimited texts and minutes, and 4GB data. I was told I would receive a text when the new plan has been processed and was ready to go, and that it would take a couple days. It has now been 3 days and all I have received is an email confirmation of my order, which didn’t contain any information about what to do next. I haven’t even paid for this upgrade yet. Has anyone else had a similar experience and can confirm how the new plan will begin? How I will pay for it? And when? Many thanks!!

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Staff
Posts: 20
Registered: ‎27-03-2020

Re: When and how will my new phone plan begin?

by Staff nagler3 Staff
Message 2 of 4 (451 Views)

Hi @SophieBaylis16 , could you please PM me your details so I can take a look into your order?

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New Poster
Posts: 1
Registered: ‎03-04-2020

Re: When and how will my new phone plan begin?

by Gabbysinclair New Poster
Message 3 of 4 (421 Views)
Hi there, I have the same problem. I was called by a lady called Jo, ‭09 977 1141‬. I agreed to swap from a $34 prepay to the unlimited $35 plan. This was a week ago, but when I log into MyVodafone I see no evidence of this change. Any ideas? Cheers
Posted from Apple iPhone
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Staff
Posts: 20
Registered: ‎27-03-2020

Re: When and how will my new phone plan begin?

by Staff nagler3 Staff
Message 4 of 4 (419 Views)

Hi @Gabbysinclair , some of our orders are taking a little longer to process than normal due to the Level 4 lockdown. Could you please PM me with your details and I can have a look into that for you?

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