Mobile services

[Izzy3]

I am on a flexi plan which has 200 minutes but it is saying I don't have enough credit to ring voicemail.
Why not?
I'm not topping up on top of my $35 I've already spent, just to listen to a 20 cent voicemail.

[SamS]

As per Important things to know here, Voicemail costs 20c per call.

[Izzy3]

So why doesn't it come out of the 35 bucks I've spent topping up?
And is 10 bucks really what I've got to spend to listen to one voicemail essentially.

[SamS · Accepted solution]

Voicemail is a seperate service to the MyFlex plan you've paid $35 for. 

You could topup an extra $5 or $10 once, and that would remain in credit for you to call voicemail, as long as you dont spend it on anything else.

[Willg]

I've just encountered the same problem. That's just silly. Come on VodafoneNZ, it's 2017. You sell someone a phone number and let them prepay $XX of credit but you won't let them listen to voice messages unless they pay more credit separately?! I have breaking news. People with phone numbers get voice messages! Really, it happens quite a lot. It's like in the good old days when people with addresses got mail through their mailboxes from people far away. They didn't pay every time they opened the box - the folk sending the mail (leaving the phone message) had already done that. The post service worked that out pretty quickly, round about 1840 I think.