26-07-2019 02:03 PM
I have a $9 monthly prepay plan on my mobile and on Sunday I put $20 credit on my account
this afternoon I went to text the Sound FM to enter a competition they were running and got a return txt from Vodafone saying I don't have enough credit to send a text.
Checked my balance and it said $0.... even if Vodafone had taken the $9 out to renew my prepay plan I should still have $11 left.
I have 28 minutes and 972 text's left, but my balance is 0 and I was unable to send a text to 33... no idea why my balance was $0 though
Does anyone know why this might be?
I'm very angry about this!!!!
26-07-2019 03:13 PM
@NickLambert Have you checked your usage online to see what you were charged for?
26-07-2019 03:44 PM
ok I've just registred my mobile on vodafone site (didn't know I could do that for prepay)
looking at the records it says I topped up $20 on 21 July - which is correct
and under the Cost $ column in the usage it says 0.00 for every transaction since 21 July
but I went to send a text to 339 - and I know you have to pay for them, but thought seeing as I had $20 in my account that would cover it..... but the message came up saging I didn't have enough credit to send the text and that's why I got all confused and wondered why that is - it is bizarre if you ask me
26-07-2019 08:32 PM
26-07-2019 08:33 PM
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