Reply

Very Disappointing

Highlighted
Starter Poster
Posts: 4
Registered: ‎11-12-2017

Very Disappointing

by MichaelSavage Starter Poster
Message 1 of 1 (554 Views)

 - Went to Vodafone The Palms over 2 weeks ago to purchase 2 x Galaxy S8 Note on a very good interest free plan, whilst staying on our current plan. Total Cost would be around $170/month (Share plan is $70/mth 2 x s8 note was $50 each on this deal)

 

- Was told great deals around christmas time might be worth waiting

 

- Go in on the weekend, only to be told its actually more expensive @ $58/mth

 

- Told to call retention team as 2 degrees could offer same deal worth $170/mth

 

- Retention Lady told me there was nothing she could do and suggested i go back in store.

 

I find this very dissapinting given we were given the impression and advised to come back after a few weeks, and whats even more dissapointing is that the retention team did not move an inch to try and retain our business.

 

I have been with Vodafone for years and you were always good, now i am forced to change to 2 degrees, because you wont or cant help.

 

If someone could call me to rectify this then it would be most appreciated otherwise its $170/month you will lose out on, as well as a loyal customer.

 

Mike

Stats
  • 0 Replies
  • 1y ago
  • 555 Views
  • 0 Kudos
  • 1 Contributor