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Top up service is still unavailable

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Starter Poster
Posts: 3
Registered: ‎07-01-2019

Top up service is still unavailable

by TWLinfotech Starter Poster
Message 1 of 4 (350 Views)

Hi there, 

 

I have been trying to top up one of my prepay numbers from last week Friday, but keep getting that service is currently unavailable. This prepaid number is used in a business environment to control one of our security gates. Need to be able to top via web portal using C/C. 

Starter Poster
Posts: 3
Registered: ‎07-01-2019

Re: Top up service is still unavailable

by TWLinfotech Starter Poster
Message 2 of 4 (297 Views)

So, is there anyone from Vodafone going to respond the issue I am having? 

Community Manager
Posts: 3,173
Registered: ‎02-02-2013

Re: Top up service is still unavailable

by Community Manager Community Manager
Message 3 of 4 (278 Views)

@TWLinfotech

 

You've been trying the website and same result each time? Can you try a different web browser? You can also use the app.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎07-01-2019

Re: Top up service is still unavailable

by TWLinfotech Starter Poster
Message 4 of 4 (263 Views)

 Hi Mike, 

 

I have been trying the website since Friday last week. I was able to topup all five of our numbers last year. These numbers are in gate control units, so not easy to topup using the app. I have been using Chrome and tried in Edge/Firefox with the same result. 

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