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Sure Signal stopped working

New Poster
Posts: 1
Registered: ‎11-02-2019

Sure Signal stopped working

by Simon3 New Poster
Message 1 of 2 (236 Views)

Hi All,

 

I've been happly been using a Sure Signal V3 for about 6 months.  

Last week I got back from 10 days holiday to find my Sure Signal in a not connected state, and I haven't been able to get it back to a working state.

After a power cycle it seems to be booting and looking for the network, then after about a minute I get a flashing red power LED and the bottom two LED's solid orange.

I've made no other changes to the network and we're on a good fibre connection (2 degrees/snap).  Everything else is working fine.

 

I would apreate any idea's on how to find out what's wrong here?

 

Thanks

Simon

 

 

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Sure Signal stopped working

by Retired Staff MikeHales Retired Staff
Message 2 of 2 (209 Views)

@Simon3

 

Sorry about that, from what you've described the unit is not authenticating over the 2D/Snap network. Sadly, that means you'll need to call them to check if anything has changed. If nothing on that side, give us a call on 0800 438 448 and we can check to see if connection coming through and if yes then why no mobile service.

Cheers

Mike

Product Owner AI & Automated Support
Vodafone New Zealand
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