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SIM Swap Process Update

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Vodafone Ninja
Posts: 220
Registered: ‎18-08-2015

SIM Swap Process Update

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by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 1 of 1 (737 Views)

 

In order to better protect our customers from the global increase in SIM swap fraud, we have discontinued the ability to complete a SIM swap online through either the My Vodafone app, or the website. We apologise for any inconvenience this may cause.

 

To complete a SIM swap, please visit your nearest Vodafone retail store with a photo ID, and our store representatives will be able to help.

 

If you’re unable to visit one of our stores, as an exception to the above policy, please call us on 777 or 0800 438 448 and our customer services team will be able to advice how to go about swapping your number to a new SIM card.

 

Cheers

 

Ahmed

Vodafone Social Media team.

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