01-03-2018 02:19 PM
Kia ora, Can you please reactivate my SIM card. it was active in January and I was aware I needed topup. I have recently purchased a topup but it is now deactivated - are you able to reactivate it?
06-03-2018 05:40 PM
Thanks for your post. Your SIM will be fine, it's your plan that needs to be reactivated, which you can do through My Vodafone.
Hope that helps.
07-03-2018 11:22 AM
Hi, Just to let you know that to reactivate the number/SIM I had to pay for an on account plan and they are sending me a new SIM... I can go back onto pre-pay after one month. Not the outcome I really wanted but it is now almost resolved.
07-03-2018 11:45 AM
Ah sorry about that, taking you through the pay monthly route, but good you got the number back!
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