Mobile services

[xtensa]

Kia ora, Can you please reactivate my SIM card. it was active in January and I was aware I needed topup. I have recently  purchased a topup but it is now deactivated - are you able to reactivate it?

Cheers

[MikeHales]

@xtensa

Thanks for your post. Your SIM will be fine, it's your plan that needs to be reactivated, which you can do through My Vodafone.

Hope that helps.

Cheers

m

[xtensa]

Hi Mike, I can't set up MyVodafone as I can't receive text verification on my phone... should I call your helpline?

[MikeHales]

@xtensa

Yes, you can sort it all on that call.

m

[xtensa]

Hi, Just to let you know that to reactivate the number/SIM I had to pay for an on account plan and they are sending me a new SIM... I can go back onto pre-pay after one month. Not the outcome I really wanted but it is now almost resolved.

[MikeHales]

@xtensa

Ah sorry about that, taking you through the pay monthly route, but good you got the number back!