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SIM Reactivation

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Starter Poster
Posts: 7
Registered: ‎21-02-2018

SIM Reactivation

by xtensa Starter Poster
Message 1 of 6 (2,041 Views)

Kia ora, Can you please reactivate my SIM card. it was active in January and I was aware I needed topup. I have recently  purchased a topup but it is now deactivated - are you able to reactivate it?

Cheers

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Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: SIM Reactivation

by MikeHales Retired Staff
Message 2 of 6 (1,992 Views)

@xtensa

 

Thanks for your post. Your SIM will be fine, it's your plan that needs to be reactivated, which you can do through My Vodafone.

Hope that helps.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Starter Poster
Posts: 7
Registered: ‎21-02-2018

Re: SIM Reactivation

by xtensa Starter Poster
Message 3 of 6 (1,981 Views)

Hi Mike, I can't set up MyVodafone as I can't receive text verification on my phone... should I call your helpline?

 

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Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: SIM Reactivation

by MikeHales Retired Staff
Message 4 of 6 (1,978 Views)

@xtensa

Yes, you can sort it all on that call.

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Starter Poster
Posts: 7
Registered: ‎21-02-2018

Re: SIM Reactivation

by xtensa Starter Poster
Message 5 of 6 (1,955 Views)

Hi, Just to let you know that to reactivate the number/SIM I had to pay for an on account plan and they are sending me a new SIM... I can go back onto pre-pay after one month. Not the outcome I really wanted but it is now almost resolved.

 

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Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: SIM Reactivation

by MikeHales Retired Staff
Message 6 of 6 (1,952 Views)

@xtensa

Ah sorry about that, taking you through the pay monthly route, but good you got the number back!

Product Owner AI & Automated Support
Vodafone New Zealand
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