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Red share - limited mobile data still available on son's share account after reaching set limit?

New Poster
Posts: 1
Registered: ‎30-01-2018

Red share - limited mobile data still available on son's share account after reaching set limit?

by Justine_S New Poster
Message 1 of 3 (755 Views)

Hi, Why could my son's red share account still access limited mobile data after reaching set limit?. Internet browser access becomes blocked but streaming Instragram content (video) still working. Thanks Justine_S

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Red share - limited mobile data still available on son's share account after reaching set limit?

by MikeHales Retired Staff
Message 2 of 3 (744 Views)

@Justine_S

 

Thanks for your post. That's a strange one, am checking with our Red Share team and will report back.

Product Owner AI & Automated Support
Vodafone New Zealand
Business Ninja Adept
Posts: 947
Registered: ‎30-07-2009

Re: Red share - limited mobile data still available on son's share account after reaching set limit?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 3 (732 Views)

Morning @Justine_S

 

Does he happen to have the Social Pass active on his connection?

 

Regards

 

Rochelle

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