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Prepay mobile number deactivated early

Starter Poster
Posts: 2
Registered: ‎03-12-2018

Prepay mobile number deactivated early

by Ed_S Starter Poster
Message 1 of 3 (486 Views)

I use vodafone as my back up sim card because I haven't had any problems with them until now. I top it up once a year to keep it active with credit on it incase i need to use it. I got a message saying I needed to top it up on the same day or before the same day that I did it last year. But when I went to top it up last week it was already deactivated.

 

Very annoying. Can I get it reactivated or get a new sim sent to me with the same number?

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Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Prepay mobile number deactivated early

by Retired Staff MikeHales Retired Staff
Message 2 of 3 (426 Views)

@Ed_S

If you give us a quick call then quite likely we can re-establish your number.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎03-12-2018

Re: Prepay mobile number deactivated early

by Ed_S Starter Poster
Message 3 of 3 (397 Views)

I have tried asking both the online customer support as well as calling but was told both times that it is not possible to get my number re-established.

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