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Prepay Roaming - being billed for data when have roaming addon

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pkb
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Posts: 7
Registered: ‎18-03-2009

Prepay Roaming - being billed for data when have roaming addon

by pkb Starter Poster
Message 1 of 1 (516 Views)

 

I'm roaming in the UK and have an RA19 plan ($19 for a week inc 1G data).  For the last 3 days I've been billed for data at what looks like a rate of about 5c to 10c per megabyte.  I was confused about being billed for data since I have the roaming plan enabled and am nowhere near the 1G cap.   

 

I contacted the online help and the guy said it was because I had accessed live.vodafone.com.  

 

- I don't understand what live.vodafone.com is and why I would be accessing it

- I also don't understand why it is chargeable and can't see anything in the terms and conditions for roaming

 

How do I stop accessing this live.vodafone.com?   

 

Prior to arriving in the UK a few days ago I was in the US.  I was not billed for any extra data while there.

 

Thanks,

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