Hi, I've already called customer care three times and it still has yet to be resolved (I've been told I'd be called back twice and so far no calls back!)
So I cancelled my current my flex prepay (couldn't figure out how to switch to mates, but ended up just giving up on changing my plan) and then made a new plan that cost $20. I topped up $20, got debited $20 and got a text saying my plan was all ready to go and that my balance had gone below $5. Refreshed my MyVodafone app, and kept getting "failed to refresh, try again" so I relogged and have since been getting "Failed to load data" and cannot use my texts, calls OR data.
The last two people at VF I spoke to were very helpful and apologetic, but neither could resolve the error, and the last one said she'd lodge a request for IT-- this was at around 7.30am this morning-- which is super inconvenient because I cannot use my plan (unlim texts, 120(?) minutes and 1.5gb data for $20) and when i try and text any number I get "you do not have enough credit to send a text, top up now".. even though the people at VF said that my plan was active on their end.
Is there anything else I can try or am I stuck waiting as I refuse to call again just to be told it's been lodged with IT or "can I call you back?" but not getting a call back or anywhere, all the meanwhile my plan is losing it's usage.