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Piha tower - possibly degraged after storm?

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Senior Contributor
Posts: 478
Registered: ‎24-08-2008

Piha tower - possibly degraged after storm?

by Senior Contributor coffeebaron Senior Contributor
Message 1 of 8 (989 Views)
I have a customer on RBI in Piha. Since the storm they no longer get a 4G connection, 3G only. I know this tower had power issues etc. from last weeks storm. Is this tower fully restored? Or is it possibly still degraded, or mis-optimised etc?
Business Ninja Adept
Posts: 947
Registered: ‎30-07-2009

Re: Piha tower - possibly degraged after storm?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 8 (986 Views)

Hi @coffeebaron

 

Yes there is a fault on that site at the moment. Currently awaiting spare parts to replace hardware.

 

Regards

 

Rochelle

Senior Contributor
Posts: 478
Registered: ‎24-08-2008

Re: Piha tower - possibly degraged after storm?

by Senior Contributor coffeebaron Senior Contributor
Message 3 of 8 (979 Views)
Thanks for the prompt reply. Will appreciate any further updates or ETAs that you can post here, so I can configure customers modem back to 4G once resolved.
Business Ninja Adept
Posts: 947
Registered: ‎30-07-2009

Re: Piha tower - possibly degraged after storm?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 8 (976 Views)

Of course Smiley Happy

Business Ninja Adept
Posts: 947
Registered: ‎30-07-2009

Re: Piha tower - possibly degraged after storm?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 8 (925 Views)

Good morning @coffeebaron

 

Can you please configure the modem onto 4G and provide feedback?

 

Regards

 

Rochelle

Senior Contributor
Posts: 478
Registered: ‎24-08-2008

Re: Piha tower - possibly degraged after storm?

by Senior Contributor coffeebaron Senior Contributor
Message 6 of 8 (918 Views)
Ok, will be later this afternoon
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Senior Contributor
Posts: 478
Registered: ‎24-08-2008

Re: Piha tower - possibly degraged after storm?

by Senior Contributor coffeebaron Senior Contributor
Message 7 of 8 (888 Views)
Back on 4G, but signal level has dropped a bit. Hoping this is still a work in progress or cell needs time to re-optimise.
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Posts: 3,178
Registered: ‎01-02-2013

Re: Piha tower - possibly degraged after storm?

by Retired Staff MikeHales Retired Staff
Message 8 of 8 (878 Views)
@coffeebaron
Hey I live out there, shout if your client needs a hand and will check on 4G, been pretty good of late.
Product Owner AI & Automated Support
Vodafone New Zealand
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