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Order processing times

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Starter Poster
Posts: 8
Registered: ‎27-03-2020

Order processing times

by Sala Starter Poster
Message 1 of 12 (868 Views)

Hi team, I ordered an iPhone 11Pro Max a week ago - just wondering if I could get an estimate for when I can expect a result. Has the lockdown increased processing times? I'm not keen to purchase an in-between phone unless it's going to take another week or so.  Cheers.

 

Order: OS913975831

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Posts: 3
Registered: ‎30-03-2020

Re: Order processing times

by 0226725630 Starter Poster
Message 2 of 12 (850 Views)
Same thing has happened to me. Ordered a phone last week and down payment has been taken out of my bank account already but no message on how the process is going. I can't seem to get ahold of anyone regarding this issue no matter how many times I try call the numbers given to me. Tobi is no help and has no idea what I'm talking about lol
Posted from Samsung SM-G965F
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Starter Poster
Posts: 8
Registered: ‎27-03-2020

Re: Order processing times

by Sala Starter Poster
Message 3 of 12 (821 Views)

Any luck on your side? None on mine.

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Staff
Posts: 20
Registered: ‎27-03-2020

Re: Order processing times

by Staff nagler3 Staff
Message 4 of 12 (787 Views)

Hi @0226725630 , could you please PM me so I can look into your order?

Cheers, Richard

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Registered: ‎27-03-2020

Re: Order processing times

by Sala Starter Poster
Message 5 of 12 (675 Views)

@nagler3Hi, I PM'd you a few days ago. Please can you PM me back with an update? Thank you! 

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Registered: ‎30-03-2020

Re: Order processing times

by 0226725630 Starter Poster
Message 6 of 12 (816 Views)
Nope, although today I managed to actually chat to a staff member trying to help through TOBi without being cut off by tobi. She said she'll transfer me to online but then cut off as soon as she tried. Don't think there's anyone available from online at all 😥
Posted from Samsung SM-G965F
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Registered: ‎27-03-2020

Re: Order processing times

by Staff nagler3 Staff
Message 7 of 12 (788 Views)

Hi @Sala , Please PM me so I can look into this for you

Cheers, Richard

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Posts: 1
Registered: ‎01-04-2020

Re: Order processing times

by MarcelFlavell New Poster
Message 8 of 12 (774 Views)

Hi Richard, could you please help me also. Ordered a new ph last Friday as lost my old one. It's urgent that I get this as I look after 45 people other than my immediate family. I need to contact them everyday to check on their well-being. Order is OS 914260082 iPhone 11.. You can contact me on 021506316, wife's ph. Thanks heaps, Marcel

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Staff
Posts: 20
Registered: ‎27-03-2020

Re: Order processing times

by Staff nagler3 Staff
Message 9 of 12 (768 Views)

Hi @MarcelFlavell , thanks for sending me the PM - I will look into that for you

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Posts: 8
Registered: ‎27-03-2020

Re: Order processing times

by Sala Starter Poster
Message 10 of 12 (718 Views)

Hi, I PM'd you a few days ago. Please can you PM me back with an update? Thank you!

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