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Order processing times

Starter Poster
Posts: 8
Registered: ‎27-03-2020

Order processing times

by Sala Starter Poster
Message 1 of 12 (1,030 Views)

Hi team, I ordered an iPhone 11Pro Max a week ago - just wondering if I could get an estimate for when I can expect a result. Has the lockdown increased processing times? I'm not keen to purchase an in-between phone unless it's going to take another week or so.  Cheers.

 

Order: OS913975831

Starter Poster
Posts: 3
Registered: ‎30-03-2020

Re: Order processing times

by 0226725630 Starter Poster
Message 2 of 12 (1,012 Views)
Same thing has happened to me. Ordered a phone last week and down payment has been taken out of my bank account already but no message on how the process is going. I can't seem to get ahold of anyone regarding this issue no matter how many times I try call the numbers given to me. Tobi is no help and has no idea what I'm talking about lol
Posted from Samsung SM-G965F
Starter Poster
Posts: 8
Registered: ‎27-03-2020

Re: Order processing times

by Sala Starter Poster
Message 3 of 12 (983 Views)

Any luck on your side? None on mine.

Staff
Posts: 20
Registered: ‎27-03-2020

Re: Order processing times

by Staff nagler3 Staff
Message 4 of 12 (949 Views)

Hi @0226725630 , could you please PM me so I can look into your order?

Cheers, Richard

Starter Poster
Posts: 8
Registered: ‎27-03-2020

Re: Order processing times

by Sala Starter Poster
Message 5 of 12 (837 Views)

@nagler3Hi, I PM'd you a few days ago. Please can you PM me back with an update? Thank you! 

Starter Poster
Posts: 3
Registered: ‎30-03-2020

Re: Order processing times

by 0226725630 Starter Poster
Message 6 of 12 (978 Views)
Nope, although today I managed to actually chat to a staff member trying to help through TOBi without being cut off by tobi. She said she'll transfer me to online but then cut off as soon as she tried. Don't think there's anyone available from online at all 😥
Posted from Samsung SM-G965F
Staff
Posts: 20
Registered: ‎27-03-2020

Re: Order processing times

by Staff nagler3 Staff
Message 7 of 12 (950 Views)

Hi @Sala , Please PM me so I can look into this for you

Cheers, Richard

New Poster
Posts: 1
Registered: ‎01-04-2020

Re: Order processing times

by MarcelFlavell New Poster
Message 8 of 12 (936 Views)

Hi Richard, could you please help me also. Ordered a new ph last Friday as lost my old one. It's urgent that I get this as I look after 45 people other than my immediate family. I need to contact them everyday to check on their well-being. Order is OS 914260082 iPhone 11.. You can contact me on 021506316, wife's ph. Thanks heaps, Marcel

Staff
Posts: 20
Registered: ‎27-03-2020

Re: Order processing times

by Staff nagler3 Staff
Message 9 of 12 (930 Views)

Hi @MarcelFlavell , thanks for sending me the PM - I will look into that for you

Starter Poster
Posts: 8
Registered: ‎27-03-2020

Re: Order processing times

by Sala Starter Poster
Message 10 of 12 (880 Views)

Hi, I PM'd you a few days ago. Please can you PM me back with an update? Thank you!

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