Open Term plan overcharge

Starter Poster
Posts: 9
Registered: ‎25-05-2017

Open Term plan overcharge

by DavePro Starter Poster
Message 1 of 2 (655 Views)
I had to change from prepay to get $5 a day roaming. At a vfone shop I was advised to go to the $39 a month open term plan. The agent also said,and wrote on the plan sheet , that the cost had been reduced to $29/month and the data increased from 1.25 G to 2 G. I changed to this plan by phone just before leaving NZ and the operator confirmed the changes. However, my first Bill was for $39 and MyVodafone shows the plan as $39/1.25G. Have I been cheated? I have queried this by email but have had no reply.
David,in Italy
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Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Open Term plan overcharge

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (593 Views)

Hi @DavePro,


Just sent you a private message to follow up on this matter.

Kind regards,
Arif Khan.
Social Media Advisor
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