Online Help

New Poster
Posts: 1
Registered: ‎28-08-2017

Online Help

by tarynjmc New Poster
Message 1 of 2 (935 Views)

I switched my online account to a prepaid before I went overseas.


I now need to access my phone number from overseas.


I forgot my 'my account' password


i topped up $20 to my phone number


but when I put my sim card in, it says 'no service'


can someone help guide me through getting my phone number back up and running while I am still overseas 

Vodafone Ninja
Posts: 436
Registered: ‎21-07-2015

Re: Online Help

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (898 Views)

Hi @tarynjmc



Are you able to use your phone now? If not, can you click on my name and send me a private message me your mobile number and I'll get this looked into for you.




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