Reply

Number not active for 4 days

Highlighted
Starter Poster
Posts: 2
Registered: ‎02-07-2020
Accepted Solution

Number not active for 4 days

by garv Starter Poster
Message 1 of 3 (118 Views)

I recently moved on from a company that was kind enough to say I can keep the number i've used for the last while.

My company switched it over to prepay - which worked for one hour then stopped.

 

I've contacted vodafone via chat, voice, and in store and no-one can get my number to be active. It's like it's in limbo, leaving me with no active number (Great when job hunting).

 

I've been told to wait 4 hours... did that, then wait 8 hours, did that, now been told to wait 3-5 days!. Total of 8 online chats, 2 hours on the phone, 30 minutes in store - and still the issue is not resolved.

 

I just want my number to work again, I dont care if i'm on a pre pay or plan as long as I can get calls to my phone. Can anyone help?

Highlighted
Business Ninja Adept
Posts: 2,102
Registered: ‎30-09-2014

Re: Number not active for 4 days

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (110 Views)

Hi Garv,

 

Can you please PM me your number? I will take a look.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
Highlighted
Starter Poster
Posts: 2
Registered: ‎02-07-2020

Re: Number not active for 4 days

by garv Starter Poster
Message 3 of 3 (98 Views)

Legend! It's back. 

Stats
  • 2 Replies
  • 5w ago
  • 119 Views
  • 1 Kudo
  • 2 Contributors