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No Service

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Contributor
Posts: 125
Registered: ‎26-02-2011

No Service

by Contributor gr0unded Contributor
Message 1 of 3 (154 Views)

Good morning. I live in Waiuku and I have no signal. My phone (Samsung J5Pro) says emergency calls only. Why is this please and how long will this poutage last?

Chris

Ninja Adept
Posts: 1,064
Registered: ‎20-08-2008

Re: No Service

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 3 (149 Views)

Hi Chris.

I've had a look at both the Waiuku and Glenbrook cell sites.

I don't see any issues with either of them. The last downtime on Waiuku was for about an hour around 2AM on 16/08 - likely this was planned work.

Would suggest to me need to check a few things around your phone. Restart the mobile. Remove and re insert the sim card. Test sim in another mobile if possible.

Check with friend/family/colleagues who are also using VF if they are getting service.

Contributor
Posts: 125
Registered: ‎26-02-2011

Re: No Service

by Contributor gr0unded Contributor
Message 3 of 3 (145 Views)

Thank you. I removed/re-inserted the sim, then turned the phone off and on. I now have service and I appreciate your assistance. I would now be grateful if someone could explain how and why these measures are effective please? 

 

Thanks again

Chris

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