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No 5G | Galaxy S20 5G

Starter Poster
Posts: 6
Registered: ‎08-11-2018

No 5G | Galaxy S20 5G

by xfaust Starter Poster
Message 1 of 12 (763 Views)

Hey team. I cant get any 5G operating on my phone. I've been on a call with tech supprort for ages and it 'should' work but unfortunately its not. 4G+ is the maximum I get.

 

Its an imported phone bought locally in NZ, nothing unusual about it.

 

  • Samsung Galaxy S20 5G
  • Model SM-G9810
  • Confimed in store the sim card is 5G supported.
  • Phone checked over etc and in range.

I underatand imported phones arent guaranteed to operate over 5G, however it seems unusual here given this model. It would be great to be able to use your 5G service and if not  at least an explation as to why, it would be helpful.

 

This hapened previsouly from an Australian bought phone with 4G. After a quick call I was up and running, however not the case here. Can someone please assist in some way? Is it the 5G bands? I cant see any info on this @ VF site.

 

Cheers.

Senior Contributor
Posts: 353
Registered: ‎15-09-2016

Re: No 5G | Galaxy S20 5G

by Senior Contributor MrMorm Senior Contributor
Message 2 of 12 (759 Views)

An imported phone wont have the Vodafone NZ config on it for 5G. That will be why.

The local ones have NZ firmware and config for NZ operators.

 

Starter Poster
Posts: 6
Registered: ‎08-11-2018

Re: No 5G | Galaxy S20 5G

by xfaust Starter Poster
Message 3 of 12 (757 Views)

Cheers.Is there any way around this?

Starter Poster
Posts: 6
Registered: ‎08-11-2018

Re: No 5G | Galaxy S20 5G

by xfaust Starter Poster
Message 4 of 12 (752 Views)
Don't know why Voda couldn't tell me this.
Posted from Samsung SM-G9810
Senior Contributor
Posts: 353
Registered: ‎15-09-2016

Re: No 5G | Galaxy S20 5G

by Senior Contributor MrMorm Senior Contributor
Message 5 of 12 (738 Views)

I have S20 Ultra 5G - NZ sourced and it gets 5G ok when in coverage.

- Make sure you are actually in 5G coverage area. There aren't many outside Akl. Wgtn and Chch central areas.

- Make sure 5G is enabled in the Connection Settings

- Make sure the APN in the network settings is set to 'vodafone'

 

VoLTE calls wont work though on your variant

 

 

Senior Contributor
Posts: 353
Registered: ‎15-09-2016

Re: No 5G | Galaxy S20 5G

by Senior Contributor MrMorm Senior Contributor
Message 6 of 12 (735 Views)

.. also your model number is different to the NZ ones from Vodafone. 

It does not support the Band 28 that Vodafone uses a lot in 4G and 4G carrier aggregation. 4G is used as the base to 5G

 

So if your location is Band 28 heavy you will

- get slow 5G as the phone is missing a band

- not attach to 5G if it needs band 28

 

The coverage maps on the website will help you with your location coverage for 5G

 

If my earlier suggestions dont work, then the model may not be suited to NZ 5G and it would be worth questioning the retailer over it...

Starter Poster
Posts: 6
Registered: ‎08-11-2018

Re: No 5G | Galaxy S20 5G

by xfaust Starter Poster
Message 7 of 12 (728 Views)
Cheers. I checked my specs. Believe this phone supports band 28 in both 4G and 5G. Could it also be that Voda only support mmWave 5G from what I can see. I could be wrong there. This phone model does not support mmWave 5G that and I see the Ultra version of Samsung's line up does.

Have checked my coverage area in Wellington. Might have to succume to 4G only. I do get Vo4G and 4G +
Posted from Samsung SM-G9810
Senior Contributor
Posts: 353
Registered: ‎15-09-2016

Re: No 5G | Galaxy S20 5G

by Senior Contributor MrMorm Senior Contributor
Message 8 of 12 (724 Views)

Mmwave is not out here for a long time yet. No one in NZ uses it.

The specs I read for your model says no band 28. If all other settings looked right, then maybe its a coverage issue there - no 5G and you'ld need to locate a good 5G area to test. The 5G icon will appear when connected.

Starter Poster
Posts: 6
Registered: ‎08-11-2018

Re: No 5G | Galaxy S20 5G

by xfaust Starter Poster
Message 9 of 12 (720 Views)

Thanks for cofirming that. The specific model I have is G9810ZCU2BTK1. I checked coverage pretty well and didnt get 5G. I'll try again.

Retired Staff
Posts: 21,200
Registered: ‎06-08-2008

Re: No 5G | Galaxy S20 5G

[ Edited ]
by johnr Retired Staff
Message 10 of 12 (713 Views)

@xfaust Your first mistake is buying an imported phone and expecting it to support the NZ 5G bands and then expecting the carrier to support it

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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