Mobile services

[Hag101]

Hi there

I have been having trouble with being on 4g data while on calls. When I make a call my phone automatically switches to 3g. Is there any reason for this? I think my old s7 didn't do this to memory

[Hag101]

I was thinking could it be to do with the apns on my phone?

[sebastianbd · Accepted solution]

No. This is not an issue. This is working as expected. We do not provide VoLTE (Voice over LTE), so the handset falls back to 3G when you are on a call.

[sebastianbd]

Any handset on the VodafoneNZ network will have the same behaviour including your old handset.