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MyVodafone Usage shows "Out of Plan Spend" of over $30 on local calls, but plan is unlimited

Expert Contributor
Expert Contributor
Christopher
Posts: 872
Registered: ‎21-05-2015

Re: MyVodafone Usage shows "Out of Plan Spend" of over $30 on local calls, but plan is unl
by Expert Contributor Expert Contributor

‎03-03-2020 04:57 PM

Message 11 of 12 (431 Views)

This issue is now Resolved!

 

I recieved my credit which covers almost all of the charges except for $1.49 

which I will be calling up next month to get refunded if the charge remains come my next bill, I just called now and was told I'd have to wait and see what happens with my next bill as currently it's my Unbilled balance. 

Solution
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Business Ninja Adept Business Ninja Adept
Business Ninja Adept
sebastianbd
Posts: 2,130
Registered: ‎30-09-2014

Re: MyVodafone Usage shows "Out of Plan Spend" of over $30 on local calls, but plan is unl
by Business Ninja Adept Business Ninja Adept Business Ninja Adept

‎03-03-2020 05:14 PM

Message 12 of 12 (422 Views)

All the incorrect call charges will be auto-magically waived. It should be taken care of by your next bill Smiley Happy If not, flick me a PM or call customer service Smiley Happy


Cheers

 

Sebastian

NOC Engineer | Vodafone NZ
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