17-03-2018 11:47 PM
I've had my mobile for 18 years or thereabouts. At the moment I am overseas but I regularly check my mobile for texts and that it has enough credit. On Thursday I tried to log in to check my credit and couldn't log in because my phone has been deactivated.
Please can you tell me how I can get it re-instated.
Thank you very much.
18-03-2018 08:05 PM
18-03-2018 08:07 PM
My mobile seems to have been de-activated at the same time as I closed my now defunct ihug account with Vodafone.
18-03-2018 09:03 PM
18-03-2018 09:24 PM
Thanks this is really helpful.
No. 1 - top up with small amounts rather than one large
No. 2 - I bought my mobile 18 years ago so have forgotten T&C's - note to myself to regularly check for updates.
18-03-2018 10:35 PM
One other thing I would like to say, for many older people like myself a mobile is there as a lifeline, not something we use every day and I think Vodafone should take that into account. The least they can do is text us and ask if we still want our mobile to remain active.
19-03-2018 06:29 AM
There are two warning SMS sent prior to the disconnection of a prepay mobile in this manner, one warning of the credit expiry, and then one a month later warning of disconnection..
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