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Multple charges on text messages

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Starter Poster
Posts: 2
Registered: ‎18-11-2019
Accepted Solution

Multple charges on text messages

by StephenC Starter Poster
Message 1 of 6 (918 Views)

Why are we getting multiple charges on prepay text messages, in some cases up to 5 charges for one text message!

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Retired Staff
Posts: 21,166
Registered: ‎06-08-2008

Re: Multple charges on text messages

by johnr Retired Staff
Message 2 of 6 (912 Views)
Cause a SMS is 160 characters max so if you send an SMS 300 characters that is 2 SMS and when you start adding emojis to them they use more characters again
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Starter Poster
Posts: 2
Registered: ‎18-11-2019

Re: Multple charges on text messages

by StephenC Starter Poster
Message 3 of 6 (896 Views)

Hi John

Thanks for the info, we weren't aware of this.  Will keep messages very short and emoji free and monitor this closely just to make sure.

Cheers

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Contributor
Posts: 68
Registered: ‎09-04-2013

Re: Multple charges on text messages

by Contributor jacky5878 Contributor
Message 4 of 6 (784 Views)

haha. isn't that your plan will be on the free sms allocation?

 

why don't you use whatsapp, viber and messenger?.... 

 

 

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Posts: 27
Registered: ‎02-06-2018

Re: Multple charges on text messages

by Frequent Poster Idiom37 Frequent Poster
Message 5 of 6 (676 Views)

I have been charged for a PXT.    Interesting thing is that the text is 79 Characters, NO imoji, NO pictures.

I still have the text on my phone ......      Vodafone have NOT got back to me regarding this stuff up.    I was told that Vodafone charged me for a PXT because it was a PXT.   Vodafone can't prove that I did not send a PXT   but I can. 

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Retired Staff
Posts: 21,166
Registered: ‎06-08-2008

Re: Multple charges on text messages

by johnr Retired Staff
Message 6 of 6 (646 Views)

@Idiom37  If you have been charged for a MMS / PXT then the handset has sent one, The SMSR and MMSC are 2 different platforms in VodafoneNZ,

 

You can just add text characters to a MMS and send one that you think is a SMS

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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