Mobile services

[StephenC]

Why are we getting multiple charges on prepay text messages, in some cases up to 5 charges for one text message!

[johnr · Accepted solution]

Cause a SMS is 160 characters max so if you send an SMS 300 characters that is 2 SMS and when you start adding emojis to them they use more characters again

[StephenC]

Hi John

Thanks for the info, we weren't aware of this.  Will keep messages very short and emoji free and monitor this closely just to make sure.

Cheers

[jacky5878]

haha. isn't that your plan will be on the free sms allocation?

why don't you use whatsapp, viber and messenger?....