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Multple charges on text messages

StephenC
Starter Poster
StephenC
Posts: 2
Registered: ‎18-11-2019
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Multple charges on text messages
by StephenC Starter Poster

‎18-11-2019 09:49 AM

Message 1 of 3 (109 Views)

Why are we getting multiple charges on prepay text messages, in some cases up to 5 charges for one text message!

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johnr
Retired Staff
johnr
Posts: 21,085
Registered: ‎06-08-2008

Re: Multple charges on text messages
by johnr Retired Staff

‎18-11-2019 12:10 PM

Message 2 of 3 (103 Views)
Cause a SMS is 160 characters max so if you send an SMS 300 characters that is 2 SMS and when you start adding emojis to them they use more characters again
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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StephenC
Starter Poster
StephenC
Posts: 2
Registered: ‎18-11-2019

Re: Multple charges on text messages
by StephenC Starter Poster

‎19-11-2019 06:26 AM

Message 3 of 3 (87 Views)

Hi John

Thanks for the info, we weren't aware of this.  Will keep messages very short and emoji free and monitor this closely just to make sure.

Cheers

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