Mobile services

[StephenC]

Why are we getting multiple charges on prepay text messages, in some cases up to 5 charges for one text message!

[johnr · Accepted solution]

Cause a SMS is 160 characters max so if you send an SMS 300 characters that is 2 SMS and when you start adding emojis to them they use more characters again

[StephenC]

Hi John

Thanks for the info, we weren't aware of this.  Will keep messages very short and emoji free and monitor this closely just to make sure.

Cheers

[jacky5878]

haha. isn't that your plan will be on the free sms allocation?

why don't you use whatsapp, viber and messenger?.... 

[Idiom37]

I have been charged for a PXT.    Interesting thing is that the text is 79 Characters, NO imoji, NO pictures.

I still have the text on my phone ......      Vodafone have NOT got back to me regarding this stuff up.    I was told that Vodafone charged me for a PXT because it was a PXT.   Vodafone can't prove that I did not send a PXT   but I can. 

[johnr]

@Idiom37  If you have been charged for a MMS / PXT then the handset has sent one, The SMSR and MMSC are 2 different platforms in VodafoneNZ,

You can just add text characters to a MMS and send one that you think is a SMS