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Multple charges on text messages

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Registered: ‎18-11-2019
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Multple charges on text messages

by StephenC Starter Poster
Message 1 of 3 (103 Views)

Why are we getting multiple charges on prepay text messages, in some cases up to 5 charges for one text message!

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Re: Multple charges on text messages

by johnr Retired Staff
Message 2 of 3 (97 Views)
Cause a SMS is 160 characters max so if you send an SMS 300 characters that is 2 SMS and when you start adding emojis to them they use more characters again
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Posts: 2
Registered: ‎18-11-2019

Re: Multple charges on text messages

by StephenC Starter Poster
Message 3 of 3 (81 Views)

Hi John

Thanks for the info, we weren't aware of this.  Will keep messages very short and emoji free and monitor this closely just to make sure.

Cheers

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