Lost connection

Starter Poster
Posts: 4
Registered: ‎28-07-2014
Accepted Solution

Lost connection

[ Edited ]
by LeanneWatkins Starter Poster
Message 1 of 2 (1,277 Views)

Hi. Lost connection from about 6.30pm last night to mid afternoon today.
Wondering if there was a reason for this?
And if there will be compensation for 20 hours without service?
I'm in Reefton 

Business Ninja Adept
Posts: 2,138
Registered: ‎30-09-2014

Re: Lost connection

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (1,262 Views)

There was a fibre issue on the Chorus network which impacted our cell sites in the area.


There wouldn't be any compensation, in line with T's & C's


3.2 Coverage and Mobile Services can be adversely affected by radio interference, atmospheric conditions, geographic factors, Network congestion, maintenance, outages on other networks and provider sites, the configuration or limitations on your, or your intended recipient’s mobile device, or other operational and technical difficulties which mean that you may not receive some or all of the Mobile Services in certain areas or at certain times.

NOC Engineer | Vodafone NZ
  • 1 Reply
  • 2y ago
  • 0 Kudos
  • 2 Contributors