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Incorrect top up texts

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Posts: 2
Registered: ‎06-02-2018

Incorrect top up texts

by VasJack Starter Poster
Message 1 of 4 (860 Views)

For the second time in 3 months i have been sent a text saying i have until midnight tomorrow to top up and then the next morning I've  had my account suspended. This is getting really annoying and it mean that i keep losing my carry over. Here is a screen shot of the texts.

 

Screenshot_20180206-092834.png

Posted from Huawei STF-L09
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Starter Poster
Posts: 2
Registered: ‎06-02-2018

Re: Incorrect top up texts

by VasJack Starter Poster
Message 2 of 4 (819 Views)

No help from you guys then? 

Posted from Huawei STF-L09
Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Incorrect top up texts

by MikeHales Retired Staff
Message 3 of 4 (812 Views)

@VasJack

 

Thanks for that feedback. Will get that checked into, could be a wording mistake!

Product Owner AI & Automated Support
Vodafone New Zealand
Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Incorrect top up texts

by MikeHales Retired Staff
Message 4 of 4 (800 Views)

@VasJack

 

Could you message me with your phone number - team are looking into it. The content is right but the timing is off and having the number would help us understand why.

Thanks

Product Owner AI & Automated Support
Vodafone New Zealand
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