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Huge unknown charges

Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Huge unknown charges

by Senior Contributor gregmcc Senior Contributor
Message 1 of 6 (1,282 Views)

I'll start with the account number 366880362

 

received email and tesxt today to say that $349.75 is due by 1st feb.

 

Last bill received 17 jan said I owed $29.75

 

Checking on-line via your website (the app is still broken so can't check on that - is it ever going to be fixed??)

 

Total out of plan spend is $0.00

scrolling through the usage breakdown there are no extra charges

 

Ok, rang up (can't email anymore, why has the email option been taken away? Why you are a communications company)

Wasted 17 minutes on the phone to have VF simply hangup on me without any reason why there is this huge charge.

 

Maybe there was a problem with the phone system? Maybe they should have called back? I'm not going to as I'm not going to waste my time explaining this to yet another person.

 

Well I've spent too long trying to sort this out, So as far as Im concerned it's not a valid charge, there will not be any late fees due. This is now VF's problem to sort out, you have all the information at hand to action this, sort it out and email me back to let me know.

 

Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Re: Huge unknown charges

by Senior Contributor gregmcc Senior Contributor
Message 2 of 6 (1,197 Views)

Well VF, have you sorted this out? or was it put in the too hard basket?

Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Re: Huge unknown charges

by Senior Contributor gregmcc Senior Contributor
Message 3 of 6 (1,139 Views)

IS ANYONE AT VODAFONE GOING TO SORT THIS OUT, JUST RECEIVED THIS MONTHS BILL WITH THIS HUGE UNKNOWN CHARGE ON IT, AND BY THE LOOKS OF IT SOME LATES FESS TACKED ON AS WELL.

 

I'VE TRIED RINGING, GOT HUNG UP ON, TRIED POSTING HERE AND GOT IGNORED.

 

AS USUAL ABYSIMAL SERVICE

 

 

Regular Poster
Posts: 23
Registered: ‎13-08-2015

Re: Huge unknown charges

by Regular Poster jshelley Regular Poster
Message 4 of 6 (1,125 Views)

Try contacting them through here: https://www.vodafone.co.nz/contact/form/

Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Re: Huge unknown charges

by Senior Contributor gregmcc Senior Contributor
Message 5 of 6 (1,097 Views)

This seems to be for business customers, but it's yet another way for me to waste my time trying to get VF to do something.

 

Amongst the things tried in the past with out success

 

Email, usually either go un answered or a proposed solution has nothing to do with the problem

 

posting here, again mostly goes unanswered by the VF staff

 

phoning, usually a long wait on hold with terrible music, then answered by a person who barley has a grasp on english, If they actually answer the phone the next problem is the calls frequently gets dropped (they never call back),

 

So what to do? VF seem to make it very hard to actually resolve a problem, and I'm sick of wasting my time on the phone trying to deal with this.

 

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Huge unknown charges

by MikeHales Retired Staff
Message 6 of 6 (1,090 Views)

@gregmcc

 

Form is for business customers, I will take up your case on Monday. Apologies your call got dropped and the frustration that goes with that.

m

Product Owner AI & Automated Support
Vodafone New Zealand
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