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How to make a complaint

LW1
New Poster
Posts: 1
Registered: ‎25-07-2019

How to make a complaint

by LW1 New Poster
Message 1 of 4 (197 Views)

I would like to know how to make a complaint!

I rang the customer service at lunch time due to my unexpected bill. I was not happy with the solution that she offered. I asked for someone higher up to talk to, the answer is no one. Therefore, I said that I would take it to facebook etc (media) and the ladies encouraged me to do that! What service is that...

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: How to make a complaint

[ Edited ]
by johnr Retired Staff
Message 2 of 4 (195 Views)

@LW1  This is covered in the help section of the main VodafoneNZ site

 

I searched complaint

 

https://www.vodafone.co.nz/contact/feedback/

 

What is the unexpected bill? If it's a valid invoice then you can't really complain about it

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Senior Contributor
Posts: 470
Registered: ‎03-12-2008

Re: How to make a complaint

by Senior Contributor gregmcc Senior Contributor
Message 3 of 4 (176 Views)

In my Exp. and many of those that visit here VF's internal complaints fall on deaf ears. If you want action the go straight to the TDR

Highlighted
Regular Poster
Posts: 19
Registered: ‎02-06-2018

Re: How to make a complaint

by Regular Poster Idiom37 Regular Poster
Message 4 of 4 (143 Views)

Send an email to Mr Paris the CEO.....     That seems to work.   

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