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How to make a complaint

LW1
New Poster
Posts: 1
Registered: ‎25-07-2019

How to make a complaint

by LW1 New Poster
Message 1 of 4 (97 Views)

I would like to know how to make a complaint!

I rang the customer service at lunch time due to my unexpected bill. I was not happy with the solution that she offered. I asked for someone higher up to talk to, the answer is no one. Therefore, I said that I would take it to facebook etc (media) and the ladies encouraged me to do that! What service is that...

Retired Staff
Posts: 20,728
Registered: ‎06-08-2008

Re: How to make a complaint

[ Edited ]
by johnr Retired Staff
Message 2 of 4 (95 Views)

@LW1  This is covered in the help section of the main VodafoneNZ site

 

I searched complaint

 

https://www.vodafone.co.nz/contact/feedback/

 

What is the unexpected bill? If it's a valid invoice then you can't really complain about it

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Senior Contributor
Posts: 467
Registered: ‎03-12-2008

Re: How to make a complaint

by Senior Contributor gregmcc Senior Contributor
Message 3 of 4 (76 Views)

In my Exp. and many of those that visit here VF's internal complaints fall on deaf ears. If you want action the go straight to the TDR

Highlighted
Regular Poster
Posts: 19
Registered: ‎02-06-2018

Re: How to make a complaint

by Regular Poster Idiom37 Regular Poster
Message 4 of 4 (43 Views)

Send an email to Mr Paris the CEO.....     That seems to work.   

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