I signed up to an on account plan on 27 August and need to have my number switched from 2 Degrees. I received a Vodafone Sim card and got a text saying the switch would happen on 4 September. However, my number is still on 2 Degrees and I have now received the first bill from Vodafone which charges me from 28 August whilst I am still on 2 Degrees and paying them too. So a couple of questions:
How long should it take to port a number from 2 Degrees to Vodafone? The help on the Vodafone website says 2 minutes to 2 hours to switch between networks, but this is now 2 weeks.
I have been billed from 28 August. Am I still required to pay for the 2 weeks I have not been provided the service? Surely the billing should begin from the day my number is switched over.